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Maintenance and Repairs

If you live in BSU-managed halls and discover something is damaged or not working correctly in your accommodation, it must be reported promptly to the Maintenance Team via the MyServices online maintenance request form.

To access the form on MyServices, , log in and select “Log a Buildings Maintenance request”.

Then follow these simple steps to make your request:

• Start typing the name of your building in the “Property” box. This should populate the drop-down options.
• Select which floor you are on.
• Type your room number (LE.A01 for example) or use the blue arrow next to the “Space” box to find your room. 
• Select the appropriate option from the “Request” drop down menu. 
• In “Description” please type what the problem is and what you need help with. Please include as much information as possible about the issue (the exact location, severity of problem, how long it has been a problem etc.)  

You can request that you are present during the maintenance work. A member of the Maintenance Team will call or email you to arrange a suitable time.  

When a request for maintenance has been received you will be sent an email confirmation. Please note that by logging a job, you are requesting support as soon as possible. Therefore, unless you asked for a specific date, Maintenance staff will attend at their earliest opportunity.  

If you report a repair outside of office hours (Monday - Friday, 10:00-16:00) the request will likely be responded to the next working day.  

If you discover an issue that requires immediate action to be taken, (e.g. serious flooding and leaks, loss of water supply, complete loss of all electricity, hazards affecting immediate safety of residents) please contact the Security Team at Newton Park on 01225 875555. Security will determine the severity of the problem and take the appropriate action. 

Residents at  and  should report maintenance requests via the Unite and iQ apps.

Residents at Newton Park halls can collect post and parcels from the Student Post Room inside the Vinery, which is the building behind the Walled Gardens, next to the Students’ Union. 

• The Parcel Collection Point is open Monday to Friday, 9:30-16:30.
• The Post Boxes are accessible Monday to Friday, 8:30-20:00.
• You need your student card/key card to access your post-box.
• If you receive a signed-for parcel, you will receive an email to inform you it has arrived. 
• Perishable items (e.g. Hello Fresh boxes) will be delivered to your kitchen if not collected by 15:00 on the day of delivery (Monday - Friday only).
• Any deliveries that arrive over the weekends/bank holidays will be processed the next working day. 

If you have any questions or need any support with your post, please contact postroom@bathspa.ac.uk.

You can have Amazon parcels delivered to any of the Amazon lockers located on campus: 

• Gabriel – located outside the Michael Tippett Centre, closer to Lakeside Accommodation.
• Medal - located right outside Stanton, closer to Gardens Accommodation. 

If you live at Bankside House, post is processed by the Post Room at Newton Park Campus. Facilities and Services will deliver all post processed by the post room to Bankside House by 14:00 Monday to Friday. Post that arrives at Newton Park after 10:30am will be delivered the following working day. Post and small parcels that don't require a photo will be put in the post boxes near the laundry room. Any large parcels or perishable items will be delivered to your flat door and left outside.

The University takes no liability for items once left by the flat door. You will receive a notification email to your University account from "Send Suite Tracking Online" to inform you that your large parcel or one that requires a photo is ready to be delivered to Bankside House.

Post/parcels delivered to the post room over a weekend will be delivered to Bankside House by Facilities and Services the following Monday (or next working day if the Monday is a Bank Holiday).

If you arrange for any post or deliveries to be sent directly to Bankside House, you must be present at Bankside House to receive deliveries. The University will not accept any liability for lost items delivered directly to the Bankside House postcode. 

Residents at Waterside Court, Charlton Court and Twerton Mill can visit the reception desk within their building to speak to staff regarding the collection of post and deliveries.

Campus Life Ambassadors are returning students who have already experienced the joys and challenges of moving to Bath and settling into life at BSU. They’re perfectly positioned to help you adjust to life in halls and make the most of your first year in student accommodation.

They'll organise a series of events throughout the year, to help you get used to the local area and meet new people. Expect walking tours, crafting sessions, and mixers. You could design and print your own tote bag, paint a plant pot for your room, or play board games or cards. Most of these events will be free of charge for you as a resident in .

Visit to book your place.

Find details below:

Worried about sharing your space with new people? That’s understandable – everyone's an individual and we all have different preferences and needs. Our advice is to communicate clearly and respectfully. Discuss your expectations and agree as a group how you’ll solve any day-to-day issues that come up. We provide a  to get things started and give you a framework to work from.

Sharing a communal space is easier when you and your housemates know when cleaning gets done, which household essentials will be shared, who’ll do the recycling, and what time you turn down the music. Remember to always treat each other with dignity and respect.